International Driving Permit Acceptance – Guaranteed or Your Money Back!

We guarantee a full refund if the IDP you purchase from us is not accepted in any of the countries as detailed in the search functionality on our IDP country check.

Contact us via email and provide us with the documents showing that your IDP was not accepted. We will issue a full refund within 7 business days.

Eligible Orders are limited to the following:

• IDP refused by car rental agencies with valid proof of rejection.

• IDP refused by traffic authorities in listed countries with valid proof of rejection.

These orders and refunds are limited to the period under which the IDP that was purchased is valid for. 

Digital IDP Guarantee – Delivered On Time or Your Money Back!

After submitting your application and required documents, you will receive your Digital IDP and order confirmation email within 24 hours, or within 10 minutes for faster digital processing orders.
If we fail to meet this timeframe, you will receive a full refund.

Only applications with complete and approved requirements are eligible for this guarantee. Incomplete or incorrect applications, such as photos in the wrong orientation or missing license or shipping information, will not be processed.

Orders not covered:

• Failure to meet the promised processing time due to incomplete or unapproved photo, personal, license, or shipping information.

Unlimited Free Replacements

You are entitled to unlimited free replacements for the entire validity of your IDP, at no extra cost. We will ship the replacement to the same address you provided when placing your order.

If you wish to have the replacement shipped to a different address, we’ll cover the printing and issuance cost. You will only need to pay for the shipping.

Eligible Orders:

• All Digital IDP copies.

• Lost printed copies of the IDP booklet, sent to the same shipping address.

• Order not received, with supporting tracking information.

Changed Your Mind? You’re Covered by Our 30-Day Refund Policy

You can cancel your IDP application for a refund within one (1) hour of placing your order.

After the one-hour grace period, a 15% printing and handling fee will apply. Shipping fees are non-refundable once the order has been shipped. The cost of a digital IDP for the same period, will be deducted if you choose express delivery /faster digital processing as it has already been delivered to your email for your use. Printing fees orders are non refundable after 12 hours at which point it will be printed.

This guarantee applies to refund requests for orders in which the IDP was not rejected by traffic authorities. It also applies to refund requests for orders where there is no proof of rejection by traffic authorities or car rental agencies.

Orders not covered:

• Changed your mind about the product.

• IDP not used.

• Digital only orders with express delivery/faster processing.

• Orders where you have already received the digital IDP if we have already sent the digital IDP to you via email. 

• The digital IDP worked so no longer need the printed version (if over 12 hours since order was made).

• Refund requests for IDPs not rejected by traffic authorities or car rental agencies.

• Refund requests for IDPs with no proof of rejection by traffic authorities or car rental agencies.

Express processing

Express processing is non-refundable. Once Express processing has been processed, it cannot be reversed or refunded under any circumstances.

Upgrades are explicitly excluded from our money-back guarantee, and this policy applies regardless of any claims made under the guarantee. By purchasing an upgrade with International Driving Agency, you acknowledge and agree to these terms.

Digital copies

If you have ordered a Digital Only copy, these are non-refundable once it has been emailed to you.

By purchasing a Print & Digital, or Digital Only copy or any upgrade with International Driving Agency, you acknowledge and agree to these terms.